Is an accessibility statement mandatory for all businesses?

Yes – since 28 June 2025, the European Accessibility Act requires all businesses offering digital products or services in the B2C sector to publish an accessibility statement. Exceptions apply only to micro-enterprises with fewer than 10 employees and an annual turnover below 2 million euros. Public sector bodies have been required to comply since 2018 under EU Directive 2016/2102.

Where must the accessibility statement be published?

The accessibility statement must be made available on a clearly accessible, publicly visible subpage of your website. It is recommended to link to it from the footer – alongside your imprint or privacy policy. For apps, the statement should be accessible via the app store or within the application itself.

What is the feedback mechanism and why is it required?

The feedback mechanism is a contact option through which users can report barriers or request accessible alternatives for inaccessible content. It is a legally required component of every accessibility statement. A simple email address or contact form is generally sufficient.

What happens if I do not publish an accessibility statement?

Failing to publish an accessibility statement constitutes a violation of the EAA and can result in warnings, enforcement proceedings by the responsible authority and fines. In addition, affected individuals and organisations may file complaints. A missing or outdated statement therefore carries both legal and reputational risks.

How often must the accessibility statement be updated?

The statement should be updated whenever the accessibility status of your offering changes – for example after a website relaunch, the introduction of new features or the resolution of known barriers. An annual review is considered best practice. The date of the last update must be clearly stated in the document.

Can one statement cover multiple digital offerings?

In principle, each digital offering – every website and every app – requires its own accessibility statement, as the accessibility status may differ between offerings. With easyStatement, you can create, manage and download a separate statement for each of your domains.

The Accessibility Statement: Your Legal Requirement – Made Simple

Under the European Accessibility Act (EAA) and the EU Directive 2016/2102, providers of digital products and services are required to publish an accessibility statement – a document that makes the accessibility status of your website, app or digital service transparent for people with disabilities. With easyStatement, you fulfil this legal requirement in just a few minutes.

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Update at any time – after a relaunch or content changes

What Is an Accessibility Statement?

An accessibility statement is a publicly available document that describes the accessibility status of a digital offering – such as a website, app or platform. It informs users about which content is accessible, which barriers still exist and what alternative options are available.

Learn more about the EAA

The statement is not a voluntary measure but a legal requirement. The European Accessibility Act (EAA) and the EU Directive 2016/2102 oblige providers of digital services to publish one. It describes the extent to which the accessibility requirements of WCAG 2.2 are met.

Important: The accessibility statement must be kept up to date – for example after a website relaunch, the introduction of new features or changes to the current level of accessibility.

What Must an Accessibility Statement Include?

A legally compliant accessibility statement must contain specific mandatory information. easyStatement guides you through all required details and ensures that users receive complete information about the accessibility of your digital offerings.

Description of the conformance status according to WCAG 2.2 (fully, partially or non-compliant)
Information on non-accessible content, known barriers and the reasons for them
Description of available alternatives for inaccessible content
A feedback mechanism: contact option for users who wish to report barriers
Reference to the enforcement procedure and the responsible authority
Date of creation and date of the last review of the document

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Mandatory content of an accessibility statement under EAA and EU Directive at a glance

Legal Basis: EAA, EU Directive and WCAG

The obligation to publish an accessibility statement stems from several legal frameworks. Whether EAA, EU Directive 2016/2102 or WCAG 2.2 – all of them directly apply to providers of digital offerings in Europe.

EAA (European Accessibility Act): In force since 28 June 2025 – applies to businesses offering digital products and services in the B2C sector
EU Directive 2016/2102: Requires public sector bodies to publish an accessibility statement – mandatory since 2018
WCAG 2.2 Level AA: The technical standard that defines the content of the statement
Non-compliant parts of a website or app must be documented with explanations and available alternatives
The statement must be reviewed and updated regularly to reflect the current accessibility status

European Accessibility Act

Legal basis for the accessibility statement: EAA, EU Directive and WCAG

Your Accessibility Statement in 5 Steps

easyStatement guides you through the creation of your accessibility statement step by step – no legal expertise required.

Enter Your Organisation Details

Provide the basic information about your company or organisation. A clear description of your services is important here.

Capture Your Current Accessibility Status

Indicate how accessible your digital offerings currently are. Your information should honestly reflect the actual status – a sample text helps you with the wording.

Document Technologies and Barriers

Describe known barriers and available alternatives. If parts of your website or app are not accessible, the reasons must be stated.

State Incompatibilities and WCAG Level

Document known incompatibilities with assistive technologies such as screen readers and select the applicable WCAG level (A, AA or AAA).

Generate and Publish Your Statement

After confirming the final notice, your statement will be generated as a ready-to-use document. Publish it on a dedicated subpage of your website – ideally in the footer, alongside your imprint or privacy policy.

Note: The generated accessibility statement is intended as a legally non-binding template. For the final version, we recommend having it reviewed by a qualified legal advisor. SiteCockpit does not replace legal counsel.

Who Is Required to Publish an Accessibility Statement?

The EAA and the EU Directive 2016/2102 apply to a wide range of providers of digital offerings. Check whether your organisation is affected.

Businesses and Online Shops

Providers of digital products and services in the B2C sector – required since 28 June 2025 under the EAA

Solution for Businesses

Public Authorities and Institutions

Public sector bodies under EU Directive 2016/2102 – required since 2018

Solution for Public Sector

Banks and Insurance Companies

Financial service providers with digital customer portals and online offerings

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Education and Healthcare

Educational institutions, hospitals and care facilities with web-based offerings

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Frequently Asked Questions About the Accessibility Statement

Act Now Your accessibility statement in minutes. With easyStatement, you create a legally compliant statement for your website, app or platform – guided step by step, no legal expertise required.

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